Objective

I would like to be part of a company that can offer long lasting stability, and offer opportunity for advancement.

Experience

• Performed troubleshooting and maintenance on computers in a Novell network environment.
• Installed Risk6000 and AS400 system for hotel, performed, routine data back-ups on all data.
• Gave training to personnel on proper use of computer systems.
• Provided support over the phone to personnel that were not with in my area of service at the time, as well as being on call during the time the M.I.S Director was either on days off or out of town.
• Helped design and implement a program to track and rate the entertainment that preformed at the casino.
• Assisted in designing and implementing a program to track the bus system that brought guests to the casino and hotel.
• Worked with Windows/3.1/95/98/Novell 4.0 and Dos operating systems.
• Performed routine installation and maintenance on token ring, cat5, network cables.

• Provided end-user support for various software applications.
• Provided hardware support and Troubleshooting of computers for end-user machines.
• Handled all invoicing, ordering.

• Provided technical support for members over the phone.
• Earned "Triple Triangle" award for excellence of Knowledge and courtesy.
• Help members with little or no knowledge of computers to setup the AOL software and get on to the internet.

Education

Interests

Computers, But also have major interest in my family and doing things out of doors, golfing, football, and other sports.

Skills

• Have a sound understanding of computer hardware.
• Have understanding of HTML.
• Have good knowledge of Internet.
• Knowledge of FTP, WebPages building.
• Have sound understanding of Windows 3.1/95/98 and DOS.
• Familiar with AS400 operations.
• Familiar with Novell Networks.
• Type 40+ wpm
• Have sound knowledge of building, supporting and troubleshooting PC’s.
• Have understanding of spreadsheets, Microsoft office, WordPerfect, Lotus, Access.
• Completed course in Intermediate Access.

Tips

Would like to put my skill to use in a company that will give me the opportunity. If the company is willing to train, I am ready, willing, and able to learn and excel in my tasks.